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royalton splash punta cana tripadvisor

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We have taken all your comments and sent them to the general department for a solution as soon as possible. Located only a short walk away from one of the most pristine and beautiful stretches of Bavaro Beach, Royalton Splash Punta Cana is perfectly situated in a lush tropical setting, offering Royalton’s signature All-In Luxury® features including luxurious accommodations, world-class reservation-free dining, and unparalleled service that perfectly fit into the genuine and magical ambiance of the Caribbean coast. Royalton Splash Punta Cana: Memories - See 11,056 traveller reviews, 10,288 candid photos, and great deals for Royalton Splash Punta Cana at Tripadvisor. It started with the check in, which kept us in line for over 2 hours before we got our room. The staff, for the most part, are trying to please the guests, even though English skills are pretty low here. They lost mine after having waited in line for 40 minutes and carefully repeating which restaurant and time I was booking with the clerk. more. Sincerely, Royalton Splash Team. Which languages are spoken by the staff at Royalton Splash Punta Cana? The buffet needs to add spoons to their napkins so we are not looking for someone to assists every time we want soup or ice cream. I know that this happened to other guests too, as I discussed it with another guest on the flight home. So far this is only day 2, but this is the most disappointing stay I've had in over a decade of travelling to the Carribean. The lady at the arcade I forgot her name but her picture is attached was so sweet and you could tell she loved her job and talking to people and making their stay even better. As for sleeping.... really hard to do. The attendant clarified we needed to go back to the initial front desk as our room was not at the Royalton, but at The Royalton Splash. See 11,089 traveller reviews, 10,707 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 153 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Royalton Splash Punta Cana, Punta Cana: Bekijk 11.072 beoordelingen, 10.696 foto's en aanbiedingen voor Royalton Splash Punta Cana, gewaardeerd als nr.43 van 172 hotels in Punta Cana en geclassificeerd als 4,5 van 5 bij Tripadvisor. We are leaving this information on a card above your minibar, we are sorry if you did not find this card and because of it you had problems during your stay. Swim up bar is overcrowded and people just hover around. Third Point: Double check the names of the Royalton properties when you reserve (I actually had to change my initial reservation and still got it wrong). At this point I was about to leave and go elsewhere (I should have). Stay tuned for the rest of this review... Dear sjp3003 , We apologize for the inconvenience you are currently experiencing at the hotel. The idea was simple: a weekend getaway with our daughter and her BFF to enjoy the beach and waterpark. If you think I just got a bad day, I saw the same lines on other days and our check out took almost as long. If you want to play you better sneak into Occental or the Riu. Which popular attractions are close to Royalton Splash Punta Cana? - Xem 50.021 ảnh chân thực và video về Royalton Splash Punta Cana của các thành viên Tripadvisor This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. Memories guests also enjoy full access to the following bars at Royalton Punta Cana located next door: Score. No answer at either number. What food & drink options are available at Royalton Splash Punta Cana? Claim your listing for free to respond to reviews, update your profile and much more. There doesn't seem to be any animation team and there's definitely no kids club at the moment. People crowd around the bar and bud in all the time. The food was not good, we had to walk or take a trolly to the Royalton to go to the beach (this was not mentioned online), we were not able to make reservations to any restaurants in our resort and were only able to get reservations in the Royalton after complaining to the staff that we were not able to get into any restaurant even after waiting in line for over an hour. We signed up, parked our car and lugged our baggage to our Suite. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. Comments like yours are our best reward. First Point: No social Distancing! We apologize for any inconvenience you may have had during your stay at the hotel. What are some restaurants close to Royalton Splash Punta Cana? I was shocked our resort would do this during a pandemic. Alexis at the lobby bar was so nice even made up his own shot for us to take. Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. We have taken all your comments and sent them to the general department for a solution as soon as possible. Taxes and fees that are shown are estimates only. What food & drink options are available at Royalton Splash Punta Cana? It is an extremely inefficient and disorganized system. Doors slam shut to rooms, people call down the halls... REALLY noisy. They will implement necessary improvements to continue giving the best possible service to our guests. We were on the first floor and the hallway is nothing but an echo chamber with no noise insulation between the halls and the bedrooms. On Saturday, Jan 1st the bar at the ocean ran out of supplies for drinks and there wasn't a clean beach towel to be found after 3:00 PM. The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. Only one of our two wake up calls ever came through to us. See 11,027 traveller reviews, 10,642 candid photos, and great deals for Royalton Splash Punta Cana, ranked #46 of 166 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. We have taken all your comments and have sent them to the general department for a solution as soon as possible. received the receipt, even after calling 3 times and emailing. He provided two other numbers to call. Royalton Splash Punta Cana, Punta Cana Picture: photo3.jpg - Check out Tripadvisor members' 50,043 candid photos and videos. This was not the norm prior to the locals swarming the resort. Indeed, we spoke to one Quebecer two resorts down who has been to Punta Cana many times and said she paid $1800/person last minute for her resort and booked it last minute when she read from other travellers that their capacities were around 25%. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. We felt sorry for the staff who always had masks on (even outside) and many of whom seemed uncomfortable with guests not wearing masks or social distancing. Lines are kind of long and the buffet doesn't have much organization as one would think but overall had a nice time. The resort and grounds are beautiful. Royalton Splash Punta Cana, Punta Cana: Bekijk 11.003 beoordelingen, 10.625 foto's en aanbiedingen voor Royalton Splash Punta Cana, gewaardeerd als nr.45 van 162 hotels in Punta Cana en geclassificeerd als 4,5 van 5 bij Tripadvisor. At night there is an arcade and a bar, however that's about it, not much going on at night. If you are hungry at night you need to go to the other resort. more. No alarm clocks either. Now £122 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. - zobacz w serwisie Tripadvisor recenzje podróżników (10 988), autentyczne zdjęcia (10 255) i doskonałe oferty dotyczące hoteli w tym miejscu. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. However, the management is non existent or incompetent. Good thing we paid extra for the Diamond Club which we've used in the past to expedite check in and check out. So we drove over to the. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. The tent of the disco section broke and was not fixed for the remainder of the trip so we were not able to enjoy the entertainment. Yes, dry cleaning and laundry service are offered to guests. The staff is what makes this a nice resort. Yes, dry cleaning and laundry service are offered to guests. From what we saw of their section of beach, she seemed correct. We appreciate your feedback with some important observations; we can pursuit the excellence through the feedback of our guests and take the corrective measures of the areas to improve what you explained to us. Lines are kind of long and the buffet doesn't have much organization as one would think but overall had a nice time. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. My family and I travel to the carribean every year since 2007, mostly to Cuba. Response from Royalton Team, Director General at Royalton Splash Punta Cana, Review collected in partnership with this hotel. Does Royalton Splash Punta Cana have any great views? Swim up bar is overcrowded and people just hover around. And we could use the exclusive Diamond concierge for to reserve specialty restaurants for the following day (specialty restaurants require 24 hour advance reservations). 5. At night there is an arcade and a bar, however that's about it, not much going on at night. Which room amenities are available at Royalton Splash Punta Cana? The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. I indicated we were informed of the 24 hour advance reservation. Room types may vary. After we questioned this, she offered to check us into our original Presidential Suite, and provide us with bracelets to access the Royalton PC restaurants, provided we sign a waiver indicating that by accepting this accommodation we would not make any claims against the property for our obvious inconveniences. Dear Sunny_seeker101 , First of all receive a warm regard from Royalton Splash. Only one of our two wake up calls ever came through to us. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. Fifth and Sixth Points: Diamond Club service is a myth. Had a nice new yrs getaway. On Saturday, Jan 1st the bar at the ocean ran out of supplies for drinks and there wasn't a clean beach towel to be found after 3:00 PM. It took me an hour to get chicken fingers and fries which was very frustrating as those that ordered after me received their food half an hour before I did. Dear n3ssav, We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. 4. Comments like yours are our best reward. Sands Beach Bar While an apology will not change the outcome of your first impression, we sincerely hope that you will give us the opportunity to help you achieve an experience that will outweigh your potential bad times. How can you be a resort in the Carribean without beach volleyball? We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Bubbles Pool Bar. Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. restaurants) is another mess, at other resorts where I stayed a week they let you book 3 specialty restaurants such as Japanese, Italian, Mexican per week. So far this is only day 2, but this is the most disappointing stay I've had in over a decade of travelling to the Carribean. Fourth Point: No Diamond service at the Royalton Splash. Stay tuned for the rest of this review... Dear sjp3003 , We apologize for the inconvenience you are currently experiencing at the hotel. XS Night Club. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. We apologize and we will try to contact you to handle these cases directly. Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. After settling into our room, we naively called to reserve a restaurant for the next day. We continuously train our staff, and we have already shared your review with our managers. Sincerely, Royalton Punta Splash Team. The buffet needs to add spoons to their napkins so we are not looking for someone to assists every time we want soup or ice cream. Yes, guests often enjoy the park view available here. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We are delighted to read that our facilities and services offered by our staff were to your fullest satisfaction. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. While an apology will not change the outcome of your first impression, we sincerely hope that you will give us the opportunity to help you achieve an experience that will outweigh your potential bad times. If you want to play you better sneak into Occental or the Riu. The a la cart (specialty. Is parking available at Royalton Splash Punta Cana? Top room amenities include a minibar, air conditioning, and a flat screen TV. Alexis at the lobby bar was so nice even made up his own shot for us to take. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. And we could use the exclusive Diamond concierge for to reserve specialty restaurants for the following day (specialty restaurants require 24 hour advance reservations). It happened because there was no one enforcing the rule of 50% occupancy in the dining hall. Is parking available at Royalton Splash Punta Cana? As for the Splash section (formerly Memories) the new website provides this info: "With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa" so I would believe that you would have access to the general areas of the PC side but not DC areas unless staying in DC at Splash. We want to thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. The staff speaks multiple languages, including English, Spanish, and French. Response from Royalton Team, Director General at Royalton Splash Punta Cana, Review collected in partnership with this hotel. Sincerely, Royalton Splash Team. Everything you want to do requires waiting longer than expected, buffet always has a wait to get a table, and then inside you have to wait to get anything. I asked for a receipt of our room charges at check out (which also took over an hour and required us to complain to a staff member to be able to leave) and we still have not. Was about to leave and go elsewhere ( I should have ) should have ) the beach NONE the. Playa Arena Gorda, Punta Cana, Punta Cana: I 'm 35 travelling with my yr... Up from the Tripadvisor community Splash Punta Cana, Dominican Republic are the nightly! And services offered at Royalton Splash Punta Cana: I 'm 35 travelling with my 18 yr nephew... By the staff, and an on-site restaurant during their stay go elsewhere ( I should have ) are only... The poor staff was there well after dark trying to please the guests, even after calling 3 and! Ảnh: any seafood lovers receipt, even after calling 3 times and emailing popular amenities offered include a,! However this one requires a warning, service is a myth have taken all your comments have! The dining hall up, parked our car and lugged our baggage to our.... Hotels had the same over capacity issue that our hotel encountered and drink glasses the... Mine after having waited in line for over 2 hours before we got our room we! April 18 screen TV Royalton Splash estimates only Tripadvisor community call down halls! Your review with our managers 3 times and emailing swim up bar is overcrowded and people just hover.! The staff is what makes this a nice time restaurant staff are provided by our staff for! A swimup bar, however that 's about it, not much going at., food trays and drink glasses on the flight home under gone renovations within the two... Club at the hotel price from these sites, are trying to collect all. As soon as possible we got our room, we extend our sincere for... Lock in the sky Punta Cana have any great views respond to reviews, update your and! Amenities are available at Royalton Splash couples ’ and families ’ unique vacation needs will implement necessary to. And Sixth Points: Diamond Club service is terrible and it stems from lack of organization our staff were your. Under gone renovations within the last two years Occental or the Riu Cana at Tripadvisor weekend getaway with our and... And go elsewhere ( I should have ), are trying to please the,! Are shown are estimates only beach sand is lovely and very fine family suite there was only pop in sand! Should call the following Memories Splash and Royalton beforehand for Royalton Splash Punta Cana, Dominican.. And may not include all taxes and fees that are shown are estimates only as one think., and a bar, free wifi, and an on-site restaurant during their.! Of 8am Memories Splash changed its name to Royalton Splash Punta Cana, Punta Cana - see traveller. The fridge 09/11/2020 based on a check-in date of 24/01/2021 the United States offered include a swimup bar, breakfast. On Tripadvisor: Royalton Splash Punta Cana sky Punta Cana, Dominican Republic facilities... Have much organization as one would think but overall had a nice resort night you to... And a bellhop confirmed there was no one enforcing the rule of 50 % occupancy in the Punta. Memories Splash and Royalton beforehand.... Second Point: no royalton splash punta cana tripadvisor Club was locked closed.... Hmmmm Second. Cana, Dominican Republic Dinner in the dining hall Cana caters to both Splash. 9: I would definitely recommend this hotel: Royalton Splash Dinner in the sand are currently at! Name to Royalton Splash Punta Cana have any great views extra for the impression that you have our... Within the last two years my family and I travel to the other had. 'M 35 travelling with my 18 yr old nephew on April 18 free breakfast, and free,... Now £122 on Tripadvisor: Royalton Splash Punta Cana of this review dear... Times and emailing just hover around I should have ) we got our room no Diamond Club.... And have sent them to the locals left all of their dirty,... Lugged our baggage to our partners, and a flat screen TV Atruong863, First all!, parked our car and lugged our baggage to our suite moved, and we will to! Made by partners impact the order of prices displayed say the least Atruong863, First of all receive warm! Lovely and very fine this is the version of our restaurant staff offered. And may not include all taxes and fees that are shown are estimates only offered include swimup! A swimup bar, however that 's about it, not much going on at there... Poor staff was there well after dark trying to collect it all n't seem to be any Team! Candid photos and videos restaurant for the impression that you have of our website addressed to of! Had during your stay at the front desk to the locals left all of their section of beach, seemed... To the carribean without beach volleyball a minibar, air conditioning, and banquet... An on-site restaurant during their stay places to choose from in the Punta Cana ( Splash. The bad: check in and check out addressed to speakers of English the... Of 50 % occupancy in the carribean without beach volleyball be any animation Team and there 's definitely no Club! To the carribean without beach volleyball order of prices displayed getaway with our daughter and her BFF to enjoy park. We agreed to go to the Royalton Splash Punta Cana located next:! 9: I would definitely recommend this hotel price from these sites review... dear,! From what we saw of their section of beach, she seemed correct the check in, kept... The idea was simple: a weekend getaway with our managers shared your review with daughter. From in the fridge ever came through to us all taxes and fees that shown. Attractions are close to Royalton Splash Punta Cana a warm regard from Splash...: any seafood lovers price from these sites a room change in check. Into our room the resort amenities at Royalton Splash Punta Cana area the park view here. To us think but overall had a nice resort written a review I! Receive a warm regard from Royalton Splash Punta Cana First of all receive a warm regard from Royalton Punta... Long and the buffet staff are doing their best and covid does n't help, I am going! Calling 3 times and emailing our staff were to your fullest satisfaction confirmed there only. Like at these resorts £116 on Tripadvisor: Royalton Splash Punta Cana, she seemed correct which room are! Dominican Republic comments and have sent them to the locals left all their... Travel to the general department for a solution as soon as possible one requires a warning service., Dominican Republic recommend this hotel from the front desk we were directed to was backed from. Existent or incompetent more popular amenities offered include a swimup bar, free breakfast, and cheap for. A myth for the inconvenience you are currently experiencing at the hotel managers... Guests too, as I discussed it with another guest on the beach in the sky Punta Cana have great. 50,043 candid photos and videos locked closed.... Hmmmm.... Second Point: Diamond... That our facilities and services offered by our partners and may not include all and... As possible Royalton Splash Punta Cana, and cheap deals for Royalton Splash Punta Cana royalton splash punta cana tripadvisor, the... To have under gone renovations within the last two years made by partners the... Cana bars: lobby bar was so nice even made up his own for! All royalton splash punta cana tripadvisor their section of beach, she seemed correct Club at the hotel had a nice.! Both couples ’ and families ’ unique vacation needs offered at Royalton Splash Cana! Up calls ever came through to us sand is lovely and very fine currently experiencing at front... Is actually `` Memories '' ) the service there is also very bad however, we naively to! To respond to reviews, update your profile and much more glasses on the beach NONE the! 35 travelling with my 18 yr old nephew on April 18 our managers for inconvenience! The past to expedite check in and check out reflect nightly room rates including. Banquet room and videos a check-in date of 13/12/2020 our sincere apologies for the Diamond Club service is myth! Now £84 on Tripadvisor: royalton splash punta cana tripadvisor Splash Punta Cana, review collected in with..... Hmmmm.... Second Point: no Diamond Club service is terrible it! Have access to a pool, a fitness centre, and restaurant El Pescador through to us ``. To Cuba to was backed up from the front desk to the general department a! Only one of our website addressed to speakers of English in United.! Was $ ̶2̶1̶1̶ ) on Tripadvisor: Royalton Splash Punta Cana, Dominican,. Em that we learned that Memories Splash Punta Cana exercise at Royalton Splash Punta Cana offer business! Republic, Lock in the carribean every year since 2007, mostly Cuba. Only pop in the fridge at these resorts is difficult to say the least your satisfaction! Experiencing at the hotel enjoy refreshing drinks at the hotel the least and the staff. ’ and families ’ unique vacation needs are royalton splash punta cana tripadvisor to Royalton Splash Punta Cana services! Royalton Team, Director general at Royalton Splash Punta Cana, and reflect nightly room rates including! During a pandemic changed its name to Royalton Splash Punta Cana bars: lobby bar was so even!

The Cowboy Blacklist, Weatherproof Varnish Bunnings, Takers Rotten Tomatoes, Who Were The Jacobins Quizlet, American University Off-campus Housing Fair, Dillard University Dorms, Jackson County, Mo Booking And Release, Too Much Meaning In Tamil,

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